1. Introduction
These Terms and Conditions govern the executive operations services provided by HeyJune LLC ("june," "we," "us," or "our") to clients ("you" or "Client"). By engaging our services, you agree to be bound by these terms. These terms apply in addition to any separate Service Agreement signed at the start of your engagement.
2. Services
june provides executive operations support to nonprofit leaders through a monthly membership model. The specific scope of services — including tier, deliverables, and communication preferences — is agreed upon during the discovery call and confirmed in writing before your engagement begins.
Service tiers. june offers two membership tiers: Core and Executive. The features included in each tier are described on the june website and in your Service Agreement. Pricing is provided during the discovery call and confirmed in your Service Agreement.
Service customization. All engagements are tailored to the Client's organizational context, tools, and priorities. Customization occurs during the onboarding week and is documented in your onboarding profile.
Setup fee. Every engagement begins with a one-time setup fee, due upon signing your Service Agreement. This fee covers the first week of system-building, tool configuration, and onboarding documentation. The setup fee is non-refundable after three business days of signing, except as outlined in Section 4.
Independent contractors. june's EAs are independent contractors, not employees of HeyJune LLC. All contractors are required to sign confidentiality agreements prior to working with any client. june oversees contractor performance and quality but is not liable for actions taken by individual contractors outside the scope of their engagement.
3. Payment terms
Monthly membership. Monthly fees are due on the 1st of each billing cycle. Payment methods are specified in your Service Agreement. By providing a payment method, you authorize june to charge your membership fee on the recurring billing date.
Setup fee. The setup fee is due upon signing your Service Agreement, prior to the start of any work.
Late payments. Payments not received within five business days of the due date may incur a late fee of 1.5% of the outstanding balance per week. june reserves the right to pause services until outstanding balances are resolved.
Additional services. Any services requested beyond the agreed scope will be disclosed and priced in advance. No out-of-scope work will be undertaken without written approval.
Price changes. june will provide at least 30 days written notice before any change to your membership fee. Continued use of services after the notice period constitutes acceptance of the updated pricing.
All payments are processed through secure, PCI-compliant payment systems. june does not store payment card data.
4. Client-initiated cancellation
You may cancel your membership at any time by providing written notice to start@heyjune.agency. Services will continue through the end of your current billing cycle. No partial refunds are issued for mid-cycle cancellations. No further charges will apply after the current cycle ends.
5. June-initiated termination
june reserves the right to terminate services for cause, including but not limited to: non-payment, breach of these terms, abusive conduct toward june team members, or misuse of services. In such cases, written notice will be provided and services will typically continue through the end of the billing cycle unless the breach requires immediate termination.
6. Effect of cancellation
Upon termination, june will provide a transition summary of open items, key contacts, and any documents or outputs created on your behalf during the engagement. june's operational layer, systems, configurations, and proprietary workflows remain the property of HeyJune LLC and are not transferred to the Client. june team members will remove their access to your tools and systems within five business days of the engagement end date.
7. First 30 days
If within the first 30 days of your engagement you are unsatisfied with your assigned EA, you may request a reassignment at no additional charge, subject to availability. Reassignment is at june's discretion based on available capacity.
If reassignment is not feasible within a reasonable timeframe, a refund of the most recent monthly membership fee will be issued. To request reassignment or a refund under this provision, submit your request in writing to start@heyjune.agency within the first 30 days. Approved refunds are processed within 10 business days.
Setup fees are non-refundable under the satisfaction guarantee, as they cover work completed during onboarding week.
8. Confidentiality
june treats all client information as strictly confidential. This includes organizational data, donor and board relationships, financial information, communications, and any materials shared as part of your engagement. We will not disclose client information to any third party without your explicit written consent, except as required by law.
All june EAs and contractors are required to sign confidentiality agreements before working with any client. june monitors contractor compliance through regular oversight and review. However, june is not liable for confidentiality breaches caused by a contractor acting outside the scope of their agreement.
9. Data handling
june works within your existing tools and systems rather than creating parallel data stores. Your data remains in your own accounts — your email, your Drive, your CRM. june accesses these systems only to perform agreed services and does not copy, export, or retain client data beyond what is necessary for active service delivery.
Upon termination of services, june team members will remove their access to all client-owned tools and systems within five business days. june's proprietary configurations, workflows, and operational layer are retained by HeyJune LLC.
10. Communications opt-out
If you receive communications from june, you may opt out at any time by replying STOP to text messages, clicking the unsubscribe link in emails, or contacting start@heyjune.agency. Message and data rates may apply to SMS communications. Message frequency varies.
11. Client ownership
All work product created by june EAs on your behalf — including drafted communications, reports, briefs, and documents — becomes your property upon completion and receipt of payment for the applicable billing period.
12. June's proprietary materials
june retains ownership of its proprietary methodologies, templates, operating systems, training materials, and workflows. You are granted a limited, non-transferable license to use june's templates and systems as part of your active engagement. This license ends upon termination of services.
13. Photography and media
All photography used on the june website is sourced from Unsplash or Unsplash+ and used in accordance with their respective licenses. No images or likenesses are affiliated with HeyJune LLC unless explicitly stated.
14. Limitation of liability
june is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to: lost revenue, missed opportunities, reputational harm, or data loss. This limitation applies regardless of whether june was advised of the possibility of such damages.
Total liability cap. june's total liability to you for any claim arising from your engagement shall not exceed the fees paid by you in the one month immediately preceding the event giving rise to the claim.
Contractor liability. june is not responsible for privacy breaches, misconduct, or errors by independent contractors acting outside the scope of their engagement agreement.
15. Client responsibilities
You are responsible for: providing accurate and complete information to enable service delivery; maintaining access to any systems june needs to perform agreed services; responding to requests for approvals or input in a timely manner; and treating june team members with professional respect. june's ability to deliver services depends on your cooperation and timely communication.
16. No professional advice
june is not a legal, financial, tax, or HR professional. Any information provided by june in the course of service delivery is for operational support purposes only and does not constitute professional advice. You are advised to consult qualified professionals for matters requiring legal, financial, or regulatory guidance.
17. Governing law
These terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions.
18. Dispute resolution
In the event of a dispute, both parties agree to first attempt resolution through good-faith direct communication. If direct communication does not resolve the issue within 30 days, both parties agree to attempt mediation before pursuing arbitration or legal action. Mediation will take place in the Greater Houston, TX area.
19. Amendments
june reserves the right to update these terms at any time. For material changes, we will provide at least 30 days written notice. Continued use of services after the notice period constitutes acceptance of the revised terms. The most current version of these terms is always available at heyjune.agency/legal.
20. Information we collect
We may collect the following information when you visit our website or engage our services:
- Contact information: name, email address, phone number, and organization name provided directly to us
- Professional information: job title, organizational role, and details relevant to delivering services
- Usage information: IP address, browser type, pages visited, and other standard web analytics data
- Communication data: messages, inquiries, and correspondence sent to us
21. How we use your information
- Delivering and improving our services
- Communicating with you about your engagement
- Managing client relationships and onboarding
- Analyzing website usage to improve user experience
- Complying with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
22. How we share your information
We may share your information in limited circumstances:
- Service providers: with vetted contractors and tools necessary to deliver your services (e.g., communication platforms, scheduling tools)
- Legal compliance: when required by applicable law or in response to valid legal process
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
23. Your privacy rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, contact us at start@heyjune.agency. We will respond to verified requests within 30 days.
24. Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no internet transmission is entirely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal informati